Refund policy

At CraftedLinen, we put great care and love into every product we create. Since most of our linen shirts are handmade and made-to-order, each piece is special and prepared just for you. However, we also understand that sometimes things may not go as expected. That’s why we offer a simple and supportive refund policy, so you can shop with peace of mind.

Return Time Frame

We allow returns and refunds if you contact us within 48 hours (2 days) after receiving your product. This helps us quickly look into the issue and offer you a solution without delay.

What Can Be Returned?

You can request a return or refund if:

Your product is damaged during shipping
The product has a manufacturing defect
You received the wrong product
The order was delivered much later than the promised delivery date

In all these cases, we will accept your return or issue a refund at no extra cost.

To qualify for a return, the item must:

Be unused and unwashed
Be in its original condition, with tags and packaging intact
Be accompanied by proof of purchase (like order ID or invoice)
Include photos of the product and a video of you opening the parcel (unboxing video is required)

This helps us clearly understand what went wrong and act fast to make it right.

What Cannot Be Returned?

Unfortunately, we cannot accept returns if:

The product is correct, in perfect condition, and as described
The product was custom-made or personalized just for you
You simply changed your mind or selected the wrong size
The return request was made after 48 hours

We also do not accept returns or exchanges for international orders unless the product is damaged or incorrect.

However, if your item was delivered late due to delays from our side, you may still request a return or refund.

How to Start a Return or Refund

If your product is damaged, wrong, defective, or delivered late, here’s what to do:

Email us within 48 hours of receiving your order
📧 craftedlinen@gmail.com
📞 Or message us on WhatsApp at +91 99787 79471
In your message, please share:
- Your order number
- Clear photos of the issue
- A video showing you opening the parcel (mandatory for approval)
If your request is approved, we will:
- Provide the return address
- Send you a return label and step-by-step instructions

Please note: Returns sent without approval or without required proof (photos/video) will not be accepted.

Return Shipping

In most cases, return shipping is free if the item was faulty or wrong. However, if you're returning for reasons like fit or size (for eligible cases), you may need to cover the shipping cost.

Refund Timeline

Once we receive your returned product and inspect it, we will notify you of the result. If your refund is approved:

We will process it within 10 business days
The money will be sent back to your original payment method
It may take a few more days for the bank or credit card company to reflect the refund

If you don’t see the refund in your account even after 15 business days, please contact us again at 📧 craftedlinen@gmail.com

Didn’t Receive Your Order?

If you’ve already paid and did not receive your product, or you got a damaged or wrong item, don’t worry. You are eligible for a full refund.

Follow the same process above by contacting us with the details and supporting proof, and we’ll help you as quickly as possible.